So what are the roles in our company? Well, there's many different departments in our company and it kind of follows the flow of a seller coming into the property or coming into the company and then leaving the company, hopefully with a check in hand. So the very first thing is the marketing department. So we'll usually have a staff of people that are trained in marketing advertising to help us find these sellers that need to need to get solutions for the real estate problems. And they may use letters and phone calls, emails, whatever it is to try to get in contact with these sellers. Once a seller receives one of our correspondents and they are interested in learning more, they usually call in or email in. And at that point now they are in the lead management department. So the lead manager is somebody that intakes all the calls and we'll then push those leads or those sellers to the appropriate people.
If it's somebody that is looking for a listing, they push them to the realtor's department. If it's somebody looking for a cash offer or an investor based offer, they'll push them to the acquisitions department. Once we go to the acquisitions department, this is usually where your acquisition manager steps in. They are responsible for looking at the property, looking at the repair costs, estimates, estimating how much they're going to have to pay, to fix the property. And even if it's possible for us to fix it for a dollar amount, that makes sense simultaneously while the acquisition manager is doing that, we have the underwriting department, the underwriting department basically does all the research for us. They're looking at what properties are selling for an current condition, where are they selling for once they're after repaired. And if there's any ability to make some type of spread there and close within a decent amount of time, the next department over then is going to be our transaction coordinating department.
This is once the property is under contract, this is all the things that need to get done to get the property actually closed and get the money to the seller. This is an include ordering title. Working with the attorneys on both sides and make sure they have all the information they need working with the lenders. If there's any lenders that need to be paid off or any hard money lenders that are going to be funding the project, once it goes from there, then it goes to the customer success department. Once a property closes, you'll usually have somebody reaching out, asking for a testimonial, seeing how the experience went, asking for you to rate each one of the people that you've worked with along the way. And then on the backside of the side that the seller doesn't see as the investor relations department. And that's the people that make sure that they have the money needed to close on the deal. We have the investors that are going to partner with us. We have the contractors that are going to fix all the, all the repairs that are needed. So those are the main roles of the main departments in a typical real estate organization.
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